Need Help with the Farm to City App? Find answers to common questions, troubleshoot issues, or contact our support team.

Support

  • How do I create an account?

    Download the Farm to City app from the Apple App Store or GooglePlay, open it, and follow the on-screen steps to subscribe.

    What devices are supported?

    The app currently supports iPhone, iPad, and Android devices.

    How do I update the app?

    Open the App Store → tap your profile → scroll to updates → tap Update next to Farm to City.

  • What’s included in the annual subscription?

    Subscribers have complete and full access to the app, including:

    • Interactive map of farm stands, shops, and flower stands

    • Detailed photos and product listings

    • Open days, hours, and months for each location

    • Favourites to save your go-to spots

    • The NEW Trails feature where you can create, edit, and navigate to your own custom Farmstand Hopping Trails

    • The Settings Tab: the Farm Stand Etiquette guide, Pin Colour Guide, Add Your Stand link, Recommend a Stand link, turn notifications on/off, get Help & Support if desired.

    How does the annual subscription work?

    Subscriptions renew automatically each fiscal year unless canceled.

    • iOS: Managed through Apple ID

    • Android: Managed through Google Play

    How do I cancel my subscription?

    • iOS: Settings → Apple ID → Subscriptions → Farm to City

    • Android: Google Play Store → Profile → Payments & Subscriptions → Subscriptions

    Apple and Google handle all app subscription billing, cancellations, and refunds.

    How do I update my payment method?

    • iOS: Settings → Apple ID → Payment & Shipping

    • Android: Google Play Store → Profile → Payments & Subscriptions → Payment Methods

  • How do I find farm stands or shops near me?

    Open the app and allow Location Services. The interactive map will automatically show locations nearby.

    How do I search other areas?

    Drag and expand the map to explore other cities or regions.

    How do I view details for each location?

    Tap the location pin you’d like to see details for and its corresponding information card will move to the front of the lineup on the map. Click the info card to see:

    • Photos

    • A general list of products offered

    • Open months/days/hours

    • Social links

    • and more!

    Can I save Favourite locations?

    Yes! Tap the heart icon to save and revisit your favourite spots.

    How Do I Make Trails

    • Tap the “Add to Trail” button that shows within each location’s information card. You can either add the location to an existing Trail or create a new Trail with a custom name

    • Drag-and-drop reorder the locations within a Trail in Farm to City App

    • Tap “Map my Route” to export your Trail to Google Maps app. Google Maps limits the number of locations to a maximum of 10 at a time.

  • The details seem wrong - how can I update them?

    Please fill out the form here to suggest an edit.

    How do I add my farm stand, farm store, or u-pick?

    Please click here and use the form provided to submit a new location. We review every submission before publishing.

    Can I recommend a farm stand, farm store, or u-pick that I think should be on the App?

    Yes absolutely! We welcome suggestions and recommendations. Please click here to Recommend A Stand.

  • The app won’t load or access is denied

    • Ensure you have an active membership

    • Check your internet connection

    • Restart the app and device

    • Update to the latest version

    Map or location issues

    • iOS: Settings → Privacy → Location Services → Farm to City → “While Using the App”

    • Android: Settings → Apps → Farm to City → Permissions → Location → Allow

    App Crashes

    Restart your device, make sure the app is updated, and contact support if it continues.

  • Need help? We’re happy to assist.

    Please click here to Contact Us.

    We typically respond within 24-48 hours.

    You can also report bugs or provide feedback through the app’s Feedback option.